Texas Border Business
Please be reassured that while our branch lobby availability is changing (as described below) to help prevent the spread of COVID-19, the bank is 100% operational and sound. There is no risk to your accounts, the availability of your funds, your debit card, your online banking, and mobile banking. Our Customer Service Associates and branch staff stand by ready to answer any and all of your questions and we are firmly focused on helping you through the COVID-19 pandemic.
We have attempted to address some of the common questions we are receiving about how COVID-19 might change your banking experience. Please read through the questions and answers below.
1. Are your branches open?
Yes, but our lobby hours are being reduced until further notice. Effective Tuesday, March 17th, we are reducing lobby hours only to 9:00 am – 1:00 pm strictly for the purposes of keeping you and our employees safe as we all work together to prevent the spread of COVID-19. We’ve all heard the cautions from the government and medical authorities calling for us to minimize the amount of time we spend in groups. With that guidance in mind, we are implementing this lobby hour reduction until further notice.
This does not affect, however, our overall hours of operation. Our drive-thru windows will be open for their normal, full hours. You can transact at the drive-thru as you always have. We realize this may be an adjustment if you are accustomed to coming into the branch. We assure you that this is for your protection during the coronavirus crisis.
2. What additional measures are being taken to prevent the spread of the virus in your branches and offices?Â
In addition to the lobby hours reduction, each of our branches has been equipped with additional sanitizing supplies and each branch is conducting enhanced cleaning procedures as recommended by the CDC.
Our employees in non-branch locations are abiding by specific social distancing practices enacted by the bank.
3. Should I carry more cash?
We do not recommend carrying more cash or changing the way you transact, other than to consider the use of digital wallet if you do not use it today. There is no reason to carry additional cash and, remember, that stolen cash is nearly impossible to recover.
As it applies to digital wallet, this method essentially gives you the ability to pay with your mobile device via a scan rather than inserting your plastic card and touching the keypad at the point of purchase. Our Customer Service Associates are happy to walk you through how to set up your Vantage Bank debit card for digital wallet.
4. Is there any added risk that my debit card will not work?
COVID-19 presents no additional risk to the functionality of your debit card. As always, should you have any issue with your debit card, give us a call at 1-866-580-7262. We will work to remedy the issue as quickly as possible.
5. What kind of financial assistance will you be offering to customers who have been negatively impacted due to the coronavirus?
We will be working with our customers on a case-by-case basis to assist in any way possible. We pride ourselves on being here for our customers in uncertain times. We are committed to the communities we serve and strive to continue to meet all of your banking needs.
6. How will this affect rates on mortgages, loans, CDs, etc?
There are no changes to the way changing interest rates affect existing accounts overall. We, of course, do monitor interest rates and adjust our rates on deposit accounts and loans regularly to offer our customers great options.
7. How do I bank remotely?
Use Vantage Bank’s digital tools for self-service banking. Access your accounts 24/7, view transactions, check balances, pay bills, deposit checks and make payments through Online Banking and/or Mobile Banking. If you have not enrolled in online access, the enrollment process will only take a few minutes of your time. Enroll now.
Please visit www.vantage.bank/coronavirus for future updates.
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