Audit Offices Closed
Texas Border Business
Due to the challenges created by COVID-19, our audit field offices are temporarily closed. Our staff will continue to fully operate and serve our taxpayers by working remotely. Our auditors have been working remotely to some extent for several years now due to the availability of electronic records. As such, they are accustomed to being able to serve our taxpayers even when they are not present in one of our offices. Our supervisors and managers will still be able to discuss any of your concerns using phone conferencing and WebEx when needed. Audit Headquarters will remain open at this time with a limited staff to continue to receive and process refund requests, Statement of Grounds, Certificates of No Tax Due, etc.Â
We are temporarily suspending the 60-day deadline for businesses to contest audit results. This applies to both redetermination and refund hearings. We will waive interest accrued during this period, and will notify businesses to reestablish a request deadline at a later date. Click here to Request a hearing.
However, if taxpayers are able to request redetermination during the 60-day deadline, our staff can handle these requests. Please email your requests to audit.processing@cpa.texas.gov. In addition, for payment options please call Randy Pitts at (800) 531-5441, ext. 3-3963.
Taxpayer Services Field Offices Closed
Out of an abundance of caution and in compliance with many county and city recommendations, our Taxpayer Services and Collections field offices are temporarily closed.
Use Webfile to file and pay certain taxes electronically. Watch our tutorials to learn more.Â
Here are some other online tools we offer:
- Change your on-file mailing address or phone number
- Move or add a business location
- Close a business location
- View Franchise Tax Account Status
- Request Tax Certificates and Tax Clearance Letters
- Find the forms and guidance necessary to solve many other issues
