Texas Border Business
The McAllen Chamber of Commerce and Texas Regional Bank are proud to announce an upcoming Lunch and Learn to help small businesses. This is the second professional presentation of its “Spring 2019 Lunch & Learn Business Seminar Series” and is scheduled for Tuesday, March 26th, 2019.
Customer Service is one important way organizations can keep a competitive advantage in all industries. Current research on Customer Service indicates that employees who exhibit the leadership skills closely associated with effective Customer Service tend to stay in their organizations longer and are more committed to the work. Training employees on how to effectively listen to customers, quickly and effectively deal with concerns, and properly communicate with important information to customers and other employees is essential in today’s organizations.
In the session labeled “Leading in Customer Service”, participants will learn:
- The importance of first impressions
- Why active listening is important to customer service
- How to handle difficult customers
The seminar will be held at the McAllen Chamber of Commerce, located at 1200 Ash Ave in McAllen. The Lunch & Learn Session will run from 12:00 noon to 2:00 pm, and lunch will be provided for registered attendees. The session carries a $15.00 fee for McAllen Chamber members and $20.00 fee per for non-members per attendee.
For additional information on the “Lunch & Learn Business Seminar Series”, or to register for the event, please contact Michelle Rodriguez at (956) 682-2871 or mrodriguez@mcallenchamber.com. As seating is limited, timely registration is encouraged.
