Texas Border Business
PHARR, Texas – The City of Pharr is proud to announce its designation as a finalist for the highly esteemed Malcolm Baldrige National Quality Award, a recognition that honors organizations for exceptional performance excellence.
The Malcolm Baldrige National Quality Award is the nation’s highest presidential honor for organizational performance, excellence in leadership, strategic planning, customer focus, workforce engagement, and operational efficiency.
Earlier this year, the City of Pharr welcomed Baldrige examiners for a series of on-site visits as part of the rigorous evaluation process. These visits provided valuable feedback and insights that will help the city refine its strategies and further enhance its operational excellence for future applications.
This milestone was made possible through the leadership of Melanie Cano, director of the Office of Strategic Excellence, and her dedicated team. Thanks to their thorough training, research, and preparation efforts, the City of Pharr and its employees were fully equipped to successfully participate in the site visits.
“Being selected as a finalist for the prestigious Malcolm Baldrige National Quality Award is a tremendous honor for the City of Pharr,” said Mayor Ambrosio Hernandez, M.D. “While we did not win this year, the site visit by Baldrige examiners highlights the significant progress we’ve made in achieving excellence across our operations,” he continued.
The City of Pharr is excited to build on this achievement and remain dedicated to its pursuit of excellence. As the city continues its journey toward achieving the Malcolm Baldrige National Quality Award, it reaffirms its commitment to delivering the highest level of service and creating a thriving community for all residents.
“This recognition motivates us to continue striving for improvement, innovation, and exceptional service for our residents,” added Mayor Hernandez. “I am incredibly proud of our team’s dedication and the bright future ahead for Pharr!”
For more information about the Malcolm Baldrige National Quality Award, visit https://www.nist.gov/baldrige.
