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City of Edinburg Launches New Customer Service Initiative

Citizens encouraged to provide feedback after visits

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The data collected will be used to ensure that every department is providing exceptional service on a daily basis. Image for illustration purposes
The data collected will be used to ensure that every department is providing exceptional service on a daily basis. Image for illustration purposes
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EDINBURG, Texas – In the interest of providing quality customer service to residents seeking assistance from city departments, the City of Edinburg is launching a new, online-based customer service initiative that will be used to maintain positive interactions with the community. The survey will go live on the city’s website on Monday, January 8, 2024. 

Image courtesy of the City of Edinburg

The Customer Service Satisfaction Survey allows the community to rate the responsiveness and professionalism of city staff during their conversations, asks whether their questions or concerns were addressed, and leaves room for residents to write in additional comments on their visit or phone call. 

Image courtesy of the City of Edinburg

The data collected will be used to ensure that every department is providing exceptional service on a daily basis. The QR code to the survey will be available at all city facilities and in circulation at the digital kiosk at the entrance of Edinburg City Hall (415 W. University Drive). In addition, the link to the survey can be found at www.cityofedinburg.com beginning Jan. 8. 

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The community is encouraged to share their feedback as the City of Edinburg continues to promote the importance of exemplary support, care, and satisfaction amongst city employees.

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