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Power Outages Will Continue


Cornyn Pledges to Help Texas Recover, Rebuild

U.S. Senator John Cornyn (R-TX) spoke on the Senate floor for the first time following severe winter weather and associated power and water outages in Texas last week.
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Texas Border Business

ERCOT on Wednesday directed AEP Texas to shed load once again. With continued ERCOT orders to remove load off the grid, power outages will continue. AEP Texas crews and employees stand ready to restore power when ERCOT signals that sufficient generation makes it safe to begin. On Tuesday, AEP Texas restored power to 3,000 customers identified as critical services still without power. AEP Texas also remains focused on customers who have been without power for the longest amount of time. There is limited flexibility with the amount of load that can be rotated, but restoration of service is our priority to provide relief to those who have been impacted the longest.

“Our primary focus is on critical services facilities, such as hospitals, water and sewer plants, as well as customers who have been without power for the longest amount of time,” said Jeff Stracener, AEP vice president of Distribution Region Operations. “We continue to explore any and all opportunities to restore power to customers, even as the generation shortage continues. The number of customers we are able to restore will be limited, but we remain committed to providing relief where possible.

“We still are awaiting ERCOT’s directive to begin full restoration, but do not have an indication when that will be given,” Stracener said. “Our employees stand ready to begin restoring power. In many cases, the extreme cold and the time that customers have been without service will make it necessary for crews to go to substations and manually switch circuits back on. This cannot be done in advance.”

Here are some answers to some questions we are hearing:

Why do some neighbors have power when I don’t?

Those customers may be on a different circuit that was not impacted by the outages. Each circuit on the AEP Texas system that delivers power to customers carries a slightly different amount of electricity. When ERCOT directs AEP Texas to drop a certain number of megawatts from its system, we insert that amount into our system and the circuits are selected in an automated system to meet that required amount of load directed by ERCOT to be shed. Your neighbor across the street may be on a completely different circuit that was not part of the automated selection. We further try to determine where critical services facilities, like hospitals or other customers, such as wastewater facilities, are located on that circuit list. We monitor those circuits to make sure those facilities stay energized for the safety of everyone.

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Why can’t you restore power to customers who have gone without power by interrupting service to others who have not yet been impacted?

We are rotating some outages on a very limited basis to allow restoration to some critical services customers and groups of customers who have been without power since early Monday morning or before. These rotations will increase as power generation increases. AEP Texas is required by ERCOT to shed the directed amount of load in order to maintain the stability of the system. The amount of load shed in this emergency has been unprecedented. There is limited availability of other circuits to shed, or electricity to move, thus preventing us from restoring load for most of the customers that remain out of power.

Status Of Restoration Efforts

At 12:303 p.m., approximately 400,000 AEP Texas customers are without power. This number includes outages caused by weather and outages caused by the ERCOT directive to begin power outages.

Safety Messages

Severe weather can cause power lines to snap or poles to come down. Fallen power lines are dangerous because they carry an electric current that can cause serious or fatal injury. Never touch a fallen wire, no matter how harmless it looks. And keep others away from the potential hazard as well. If you encounter fallen wires, stay away from them and immediately contact AEP Texas.

In the event of a major power interruption, life-support customers are encouraged to contact AEP Texas’s toll-free customer service number to advise our representatives of their situation. Due to the nature of restoration activity, AEP Texas cannot assure priority restoration for life-support customers. Life-support customers are advised to take precautionary measures to protect themselves in the event of a power loss. Contact relatives or friends for assistance or temporary accommodations in the event of a prolonged outage. Keep emergency phone numbers (physicians, hospitals, safety services, utilities) posted near your telephone.

If you use a portable or RV generator, do not plug the generator into your circuit box. Portable generators “backfeed” electricity up the line and risk the lives of repair workers and the public. Follow the manufacturers’ instructions carefully, and plug essential appliances directly into the generator. See additional information about use of backup generators.

Customer Information

AEP Texas asks customers affected by the power outage, including those who must leave their homes, to turn off all lights and appliances – including heating or air conditioning systems – to prevent circuit overload situations as power is restored to their homes. Customers should be extra cautious in making sure nothing is left cooking on kitchen ranges. One light can be left on, so customers will know when power is restored.

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